1. Seller
Seller: MERHABA TURİZM İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ, Mecidiyeköy Mah. Mecidiyeköy Yolu Cad. Elbir İş Hanı No: 6 İç Kapı No: 12, Şişli / İstanbul, Tax office: Zincirlikuyu, Tax number: 6170410000, MERSİS number: 0617041000022935, TÜRSAB licence: 9634.
Email: accounting@merhabatourism.com. Phone: +90 212 533 05 34. Website: www.merhabaconnect.com. Other ways to reach us are on the Contact page.
2. Buyer
The Buyer is the business that holds the company account and places the order, with the details registered in that account. The portal sells only to businesses, not to consumers.
3. Main characteristics of the service
The service is prepaid travel eSIM data plans and top-ups to existing eSIMs. For each plan, the cart and the order page show the destination, data volume, validity, networks, whether it is a daily plan, the quantity and the price, and the portal marks plans that cannot be refunded; for a top-up, the eSIM's page shows its data volume, days and price before it is requested.
- Plans are data only: no phone number, calls or SMS.
- The traveller needs a device that supports eSIM and is not locked to a carrier.
- Each eSIM must be installed before its “Install before” date, about 180 days after issue.
- Most plans start at the first network connection in the destination; some start at installation or at purchase.
- Coverage and speed depend on local networks and are not guaranteed.
4. Total price, taxes and currency
Prices are set for each company in US dollars and shown after sign-in; the new order page, the cart and the order page also show their Turkish lira and euro equivalents at the latest forex selling rate of the Central Bank of the Republic of Türkiye (TCMB), and the date of that rate is shown with the prices. Portal prices exclude VAT and other taxes.
Before payment the Buyer sees the total price of the order, in the currency it chooses from those offered (Turkish lira, euro or US dollars), on the payment page or, for a bank transfer, another method we confirm in writing, or an order on which Turkish law requires VAT or another tax, in our written confirmation, including any such tax. That total is the amount paid and does not change with later exchange-rate movements.
5. Payment
Each order is paid in full before delivery; there is no credit and no prepaid balance. Payment is by card through the bank's 3D Secure page where the payment page offers it, or by bank transfer or another method we confirm in writing. Card details are sent over an encrypted connection through our server to the bank and are never stored by us. An order not paid within 14 days is cancelled automatically.
6. Delivery and performance
After payment is confirmed, the eSIMs are delivered electronically in the company account (QR code and activation codes, traveller link and PDF voucher), usually within seconds to a few minutes; this is not guaranteed. Each eSIM is issued separately, and if one cannot be issued after a retry, we return the amount paid for it.
7. Withdrawal, cancellation and refunds
As a business, the Buyer has no statutory right of withdrawal. Where the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) could apply, its Article 15(1)(ğ) excludes from withdrawal services performed instantly in electronic form and intangible goods delivered instantly.
Refunds follow the Refund Policy. In short, only an eSIM that has never been installed can be refunded, some plans cannot be refunded at all, and card payments are refunded to the same card in the currency charged, starting within 7 business days of our approval.
8. Complaints and disputes
Complaints can be sent to accounting@merhabatourism.com, made by phone at +90 212 533 05 34, or sent through the Contact page; please include the order reference or the eSIM's ICCID.
Disputes are governed by the laws of the Republic of Türkiye; the parties apply to mediation where Article 5/A of the Turkish Commercial Code requires it, and the courts and enforcement offices of Istanbul, Türkiye have jurisdiction, as set out in the Distance Sales Agreement and the Terms of Service.
9. Confirmation
At checkout, before payment, the Buyer confirms that it has read and accepts this form and the Distance Sales Agreement, and we store that confirmation with the order (time, user and version of the texts). This form is published in Turkish, Arabic and English; if the versions differ, the Turkish version prevails.