For companies and travellers

eSIM compatibility and setup, step by step

An eSIM is digital and data-only. It provides no phone number, and the phone must support eSIM and be carrier-unlocked.

01

Check the device

Look for Add eSIM in network settings and confirm the phone is carrier-unlocked.

02

Scan the QR

Use the phone's network settings, not only the camera. Never share the QR; it is the eSIM itself.

03

Or use one-tap setup

Direct setup links work on iOS 17.4+ and Android 10+; Android setup does not work inside WhatsApp's browser.

04

Set the data line

Label it for travel, enable data roaming on it and keep your primary line for calls if needed.

Manual APN notes

Android may require manual APN entry in Turkey, Uzbekistan and Georgia.

Japan's IIJ network uses APN: vmobile.jp