Do you sell eSIMs to individual travellers?
No. Merhaba Connect sells only to companies, such as travel agencies and Umrah operators. The company buys the eSIMs and delivers them to its own travellers.
Last updated: 18 October 2026
About Merhaba Connect
Merhaba Connect is a B2B eSIM portal run by Merhaba Tourism (Türkiye) for travel agencies, Umrah operators and other businesses: data-only eSIMs for their travellers in 202 countries and territories, delivered under the company's own name and logo.
At a glance
- Operator
- Merhaba Tourism, a company registered in Türkiye
- Customers
- Travel agencies, Umrah operators and other businesses (B2B only, no sales to individuals)
- Coverage
- 202 countries and territories in all; 199 of them have their own plans, and 42 regional bundles cover several countries with one eSIM; a global plan covers up to 127 countries and territories
- Plans
- More than 3,100 data plans; daily plans from 1 to 365 days; 5G where available on more than 1,900 plans
- Prices
- Not published; each company sees its own prices after signing in
- Payment
- Each order is paid separately and, for now, confirmed manually by Merhaba Tourism; no minimum order, no prepaid balance
- Delivery
- QR code and install codes in the company account, a WhatsApp traveller link, and a PDF voucher with the company's name and logo
- The eSIM
- Data only, with no phone number; needs an eSIM-capable, carrier-unlocked phone; install within 180 days of purchase
- Languages
- Arabic and English
What Merhaba Connect is
- Merhaba Connect is a website where companies order eSIMs (digital SIM cards) that give their travellers mobile data abroad.
- It is run by Merhaba Tourism, a company registered in Türkiye.
- It sells only to businesses: travel agencies, Umrah operators and other companies. It does not sell to individual travellers.
Coverage and plans
- Coverage in 202 countries and territories.
- 199 countries and territories have their own plans, and 42 regional bundles cover several countries with one eSIM, such as Europe, the Gulf states, the Middle East, Asia and Global: 241 destinations in all, each with its own page.
- A global plan covers up to 127 countries and territories.
- More than 3,100 data plans: fixed plans (a data allowance for a set number of days) and daily plans (a daily allowance for 1 to 365 days, chosen when ordering).
- 5G where the network offers it, on more than 1,900 plans.
- Each destination page lists its plans with the countries covered, network names, speed, hotspot, validity, top-up support and refund rule.
Prices
- Prices are not published. Each company sees its own prices after signing in, and sets the price it charges its own clients.
Sign-up, ordering and payment
- A company registers with its work email and a confirmation link, then signs in with a one-time code sent by email. There are no passwords.
- Registration is instant, with no approval wait. There is no minimum order and no prepaid balance.
- An order can hold several plans, each with a quantity, a traveller name or booking reference for each eSIM, and the number of days on daily plans.
- Each order is paid separately. For now, Merhaba Tourism confirms each payment manually, by a payment method agreed with the company; online payment in the portal is not available yet.
- Once payment is confirmed, the eSIMs are usually ready within seconds.
Delivery to the traveller
- Each eSIM's QR code and manual install codes are kept in the company account.
- A traveller link that the company sends by WhatsApp. It opens without sign-in, in Arabic or English, with one-tap install on phones that support it.
- A PDF voucher in Arabic or English with the company's name and logo, the QR code and the install steps.
- The traveller page and the voucher show the company's own name and logo instead of the Merhaba Connect brand (white-label), so the company sells the eSIM under its own name.
After the sale
- Data usage for each eSIM, checked about every hour (network figures can lag a few hours).
- An alert on the eSIM's page when data is running low or validity is ending.
- Top-ups on the same eSIM, up to 9 times, on plans that support them.
- Refunds can be requested only before the eSIM is installed. Plans that start at installation or at purchase, and plans with 100 MB of data or less, cannot be refunded and are labelled as such.
Devices and use
- Data only: no phone number, calls or SMS. The traveller's main line stays on the phone as it is.
- The phone must support eSIM and be carrier-unlocked.
- The eSIM must be installed within 180 days of purchase. Installing it needs an internet connection, and an installed eSIM cannot be moved to another phone.
- Most plans start at the first connection to a network in the destination; plans that start at installation or at purchase are labelled when ordering.
- Hotspot can be used on plans that support it; routers, MiFi devices and permanent connection sharing are not allowed.
What Merhaba Connect does not offer
- Public prices.
- Sales to individual travellers.
- An API or system integration: everything is done in the company account on the website.
- Reseller sub-accounts, credit or a prepaid balance.
- Physical SIM cards, phone numbers, calls or SMS.
- A mobile app.
- Online card payment (not available yet).
- A commission or affiliate programme.
Questions and answers
Who runs Merhaba Connect?
Merhaba Tourism, a company registered in Türkiye. Merhaba Connect is its eSIM portal for businesses.
How many countries are covered?
202 countries and territories. 199 of them have their own plans, 42 regional bundles cover several countries with one eSIM, and a global plan covers up to 127 countries and territories.
Can the eSIM be delivered under my company's name?
Yes. The traveller page and the PDF voucher show your company's name and logo, so your traveller receives the eSIM from you.
Are there plans for Saudi Arabia for Umrah?
Yes. Saudi Arabia has its own plans, both fixed and daily, and is also included in several regional bundles. You can order one eSIM per pilgrim, each with the pilgrim's name, and hand over an Arabic voucher with the travel documents.
How does a company pay?
Each order is paid separately, with no prepaid balance. For now, Merhaba Tourism confirms payment manually, by a method agreed with your company; online payment in the portal is not available yet.
Is there an API?
No. Companies order, receive and track eSIMs in their account on the website, with no integration needed.
How soon is an eSIM ready?
Usually within seconds of payment being confirmed. It then appears in your company account with its QR code and install codes, and from there you can create the traveller link and download the voucher.